Inbound Call services have its roots in several scenarios. Including but not limited to:
- Pre-sales Information
- Post-sales Support
- Information Verification
- Information Based Services
Prompt and effective call service set the graph of customer satisfaction up. Here, quality measure is right information at right time to right person. Advance technology and Human skills both matters for the process.
Asterisk based Exacta call center infrastructure implement mature and refined practices for inbound call services. Some of its distinct features include:
- Asterisk (EPBX) based dialer
- Support for both analog and digital telephone connections
- Capable to be used in Predictive, Auto progressive as well as Manual manner
- Capability to leave pre-recorded messages on answering machines
- Capability to leave customer specific messages on answering machines
- Automatic call distribution (ACD)
- Interactive voice response (IVR)
- Voice recording
- Decentralized call center support
Our call center receives customer calls over dedicated private leased circuits.
Together with high-tech infrastructure, our skilled workforce undergoes intense process study and communication practice to deliver optimum results.
With this distinct coupling of technology and human asset we are capable of providing the services like:
Answering Services
- In-bound call centre - customer care centre/ back office - front office/ technical support
- Out-bound call centre - Lead generation/ data collection/ back office –front office
Customer Services
-
Web processes operations
- Remote access processing (* per the requirements)
- Data sorting
- Conversion (hard copy to soft copy )
- QA (Quality Analysis) and Audit
Training
Training on intrapersonal skills
Voice and web base operations
Ascent training (American ascent)
Group building and team spirit
Personality development
Client communication and email etiquettes
Sales & Order Fulfillment
- Full emphasis to Average Handling Time (AHT) and turn-around-time (TAT)
- Ready to meet company specified Service Level Agreement (SLA)
- Data integrity and security to the fullest
Technical Support
With expertise over call center services with R. K. Outsourcing Services Pvt. Ltd. you can
“Expect the Unexpected”. |
